Privacy Policy & Terms of Service
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This includes your name, email address, phone number, shipping address, and payment information. We also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and the time and date of your visits.
2. How We Use Your Information
We use the information we collect to process your orders, send you transactional emails, provide customer support, improve our website and services, and send you promotional communications (with your consent). We may also use your information to comply with legal obligations and protect our rights.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
4. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. Some features of our website may not function properly if cookies are disabled.
5. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to strict confidentiality agreements.
6. Your Rights
You have the right to access, update, or delete your personal information at any time. You can also opt-out of receiving promotional communications from us. To exercise these rights, please contact us through our contact page.
7. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last updated" date below.
Terms of Service
1. Introduction
Welcome to COSMOKING Beauty. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase. If you do not agree to these terms, please do not use our website.
2. Product Information
We strive to provide accurate descriptions, images, and pricing for all our beauty products. However, we do not warrant that product descriptions or other content are error-free. Prices and availability are subject to change without notice. We reserve the right to refuse or cancel any order that we believe violates these terms or our policies.
3. Authenticity Guarantee
We guarantee that all products sold on our website are 100% authentic and sourced directly from authorized distributors and brand partners. We do not sell counterfeit or unauthorized products. If you believe a product is not authentic, please contact our support team immediately.
4. Payments & Security
All payments are processed securely through our trusted payment partners. We support various payment methods including credit cards, debit cards, UPI, net banking, and digital wallets. By providing payment information, you represent that you are authorized to use the selected payment method and that the information is accurate and complete.
5. Shipping & Delivery
We aim to process and ship orders within 1-2 business days. Delivery times typically range from 5-7 business days depending on your location. We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control. You will receive a tracking number via email once your order has been shipped.
6. Returns & Refunds
Due to the nature of beauty products, we only accept returns for unused and sealed items within 30 days of purchase. If you receive a damaged, defective, or incorrect product, please contact our support team within 7 days of delivery. We will provide a replacement or full refund at our discretion. Refunds are processed within 7-10 business days after we receive and verify the returned item.
7. User Responsibilities
You agree to use our website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of our website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, and disrupting the normal flow of dialogue within our website.
8. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of COSMOKING Beauty or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or transmit any content without our prior written permission.
9. Limitation of Liability
COSMOKING Beauty shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or website, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid by you for the product in question.
10. Disclaimer of Warranties
Our website and products are provided on an "as-is" basis. We make no warranties, expressed or implied, regarding the website or products, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted or error-free.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts located in India.
12. Contact Us
If you have any questions about these Terms of Service or our Privacy Policy, please reach out to us through our contact page or use the AI Chatbot on our site.
Last updated: April 18, 2026
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